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How to check when database on primary server switch to secondary server and clients also did not connect to database ?

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Dear :

     I am new beginner on sql server 2012 always on. 

    Our site had met an accident.  It was the primary database server was unavailable and database was switch to

secondary server.  Many users did not connect to database unless I switch database back to primary server.

    So,  it was strange that  the service is alive when the database switch to another server.  Why users did not connect to 

database which on secondary server ?   How can I check that issue?


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