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SQL 2008 R2 Restore Issue

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I recently had to rebuild my hard drive and re-install SQL Express 2008 R2 SP2.  I have a client who also has SQL 2008R2 (both versions are the express version).  I have gotten backups from them before with no issue but now when I get a backup I get the error:

An exception occurred while executing a Transact-SQL statement or batch. (Microsoft.SqlServer.Express.ConnectionInfo)

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ADDITIONAL INFORMATION:

The media family on device 'F:\NewHaven082713.bak' is incorrectly formed. SQL Server cannot process this media family.
RESTORE HEADERONLY is terminating abnormally. (Microsoft SQL Server, Error: 3241)

I have gone back to the client's site and created a new backup and put it directly on my flash drive.  I then issued the RESTORE VERIFYONLY....  command and was returned a postive message saying it was a valid backup set.  Yet when I try to restore from that same flash drive into my SQL installation I get the error above.  Again, both SQL versions are the same.  Please help.  Thanks


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